Terms and Conditions of Service

                         

1. The Client (the person paying for the polygraph test) and the Examinee (the person taking the polygraph test) voluntarily, without threats, promises of immunity or reward and without duress, coercion, or force agree to take a polygraph examination (lie detector test).

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2. Both Examinee and Client fully realise and agree that the Examinee is not required to take the polygraph examination and that the examinee has the right, solely at its discretion to cancel the test any time before/during the appointment or to consult a solicitor or anyone else they wish to, before taking the polygraph examination or signing any forms.

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3. Examinee and client hereby authorise the examiner conducting the polygraph examination, consent to the use of both electronic audio and video recording devices during the entire interview, pre-test phase, in-test phase and post-test phase for internal quality and monitoring purposes, and agree that these recordings, as well as the charts collected during the polygraph examination, shall remain the sole property of Liedetect.uk. All records will be erased within 24 hours after test completion under the fifth principle of UK General Data Protection Regulation that requires you not to keep personal data for longer than is necessary for the purpose you originally collected it for. As such this excludes the official polygraph report containing the results which will be kept for no more than one year after the completion of the examination.

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4. Our examiners have the examinee's and client's permission and consent to ask me such questions during the pre-examination interview, throughout the examination, and during any possible post-examination interview as they deem necessary to verify the examinee’s past work record, criminal record, financial condition, military service, basic honesty and integrity, medical background and any other area that is pertinent to the polygraph examination.

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5. The examinee voluntarily authorises the examiners to conduct a polygraph examination and hereby grants permission to the examiners to attach the blood pressure cuff, electrodermal activity sensors, pneumographs and any other sensors needed to conduct the polygraph examination test to or on the examinee’s body.

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6. The examinee and the client hereby authorise Liedetect,uk examiners to disclose both verbally (if available) and in writing the results to the examinee and the client. Once the polygraph appointment is held no refund will be due regardless of the outcome of the results. The polygraph examination test results may range from the following: No Deception Indicated / Deception Indicated / Inconclusive. The polygraph results scored using a scientifically based numerical quantification system are final despite whether the examinee and/or the client may not agree with part of or the entire polygraph examination test results.

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7. The examinee and the client hereby specifically waive any rights to dispute or contradict the professional decision of the examiner on behalf of the company if termination of the polygraph examination decision is made after the thorough pre-test interview and assessment of suitability. Once the polygraph appointment is held and the suitability decision during the pre-test interview is provided to the examinee and the client (which can result in termination of the examination) no refund will be issued regardless of the suitability decision. The assessment suitability decision given is final and at the discretion of the examiner on behalf of the company despite whether the examinee and/or the client may not agree with it.

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8. Both the examinee and client are expected and required to behave and conduct themselves appropriately and professionally from the beginning of the examination until its end. Any type of threatening or aggressive behaviours, intimidation, shouting or yelling, criminal conduct of any kind, harassment, or any type of behaviours deemed inappropriate or unreasonable, unprofessional or unlawful, will be grounds for immediate termination of the examination and will be immediately turned over to Police Law Enforcement and will be vigorously prosecuted to the fullest extent of the law if necessary to do so. A criminal complaint and a civil lawsuit will be immediately filed against any individual who engages in making slanderous, defamation of character or false statements about any examiner and or any Liedetect.uk employee, whether verbally, in writing and/or online.

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9. The examinee is expected and required to cooperate fully with the examiner during the entire polygraph examination process. Manipulations by the examinee during the actual testing process such as unusual physical body movements or any general lack of cooperation will lead to immediate termination of the testing process and no refund will be issued.

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10. If the examinee is not consenting to the polygraph examination or discloses prior to/or during the appointment that is a victim of domestic violence or physical abuse, our company is obligated to cancel the polygraph appointment immediately. Both the examinee and the client agree that Liedetect.uk will fully cooperate with the police if requested to do so and no refund will be issued.

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11. The examinee and the client authorise Liedetect.uk to charge a fixed cancellation fee of £100 if they miss the polygraph appointment for any reason which will cause a loss of business from reserving the time slot and the scheduling of the accredited polygraph examiner attached to the case.

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12. The examination process begins from the appointment start time in our office or the client’s private address and ends with the verbal indication of the polygraph examination test results on request by the examinee or the client only if our examiners are confident to do so without a full thorough software and manual chart analysis. The final results will be verified by three independent manual reviews from accredited polygraph examiners and sent via email in the form of a professional PDF report by 06:00 pm on the following day from the test completion.

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13. Complaints Procedure.

 

13.1 Sent us an email to info@liedetect.uk with an explanation of the problem as clearly and as fully as possible, including any available evidence to support your complaint.

 

13.2 We aim to deal with complaints promptly and sensitively. We will expect that you will be courteous and fair in your dealings with our staff at all times. 

 

13.3 We will not tolerate threatening, abusive or unreasonable behaviour by any complainant. Such situations are rare, however, should they happen, we will cease communication with the complainant immediately.

 

13.4 Your complaint will then be thoroughly reviewed by our professional committee which is conducted at the end of each month in order to improve our services and clients' experience.

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14. No additional phone consultations and or any other services are included in the examination fee following the examination process in our office or client’s private address, except in the event of a complaint (refer to section 13. for more details)